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Account & data

Delete your account

You are in control of when to leave. Here is how to remove your Softer account and the information associated with it.

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Delete in the app

You can delete your account directly from Softer. Make sure you are signed in to the account you want to remove, then:

  1. Open the Menu.
  2. Go to Preferences.
  3. Select Delete account.
  4. Choose Delete my account and read the confirmation.
  5. Confirm that you want to permanently delete your account.

This action is permanent. Save anything you want to keep before you confirm. Deleting the app from your phone or signing out does not delete your account.

Request deletion by email

If you cannot access the app, you can request account deletion by emailing support@joinsofter.app. Send the request from the email associated with your Softer account where possible, and include your account email and sign-in method if you know it.

If you use Apple’s Hide My Email, include the relay email shown for Softer in your Apple account settings. If you do not know your account email, explain that in your message and we will help identify the appropriate next step.

Your account, your choice

We may need to verify ownership before processing a request. Never send your password, verification codes, identity documents, or private conversation details in the initial email.

Email a deletion request

This opens a draft in your email app. Review it and send it yourself; clicking the button does not submit a request or delete an account.

No email app configured? Write to support@joinsofter.app with the subject “Softer account deletion request”.

What is deleted

Account deletion removes the following data associated with your Softer account from the app’s active systems:

  • Your profile and onboarding information.
  • Remembered context and personalization data.
  • Conversations and saved voice transcripts.
  • Feedback associated with your account.
  • Account data in Softer’s Realtime Database.
  • Uploaded attachments stored for your account.
  • Your authentication account and ability to sign in with it.

Once deleted, your account history cannot be restored through Softer. Creating another account does not recover your previous conversations.

Records that may remain

Account deletion is separate from the retention of provider logs, backups, and limited records required for legal obligations, security, or resolving disputes. These may be retained or removed under separate requirements and provider policies. We do not promise that every provider record disappears immediately when an account is deleted.

You can ask about the scope or status of your request by emailing support@joinsofter.app. For more detail on how the app processes your information, read our Privacy Policy.