End User License Agreement

1. About this agreement

This End User License Agreement (EULA) describes your permission to use the Softer mobile software. The agreement is between you and Hasret Özkan, based in Türkiye (“we”, “us”). You must be at least 18 years old and legally able to enter this agreement. If you do not accept it, do not install or use the app.

Our Terms of Service govern your account, content, and use of the service. This EULA addresses the software license; it does not replace the Terms or the Privacy Policy. Mandatory law and applicable app-store licensing requirements take precedence over any conflicting provision here.

2. Your license to use the app

We grant you a limited, nonexclusive license to install and use Softer for lawful, personal purposes on compatible devices you own or control. The license is not transferable or sublicensable, except where applicable law or the store rules described below permit otherwise. The app is licensed to you, not sold.

We and our licensors retain ownership of the software, artwork, branding, and related intellectual property. This license does not transfer those rights or promise access to every feature. Updates are covered by this agreement unless supplied with separate license terms. Open-source components remain subject to their own licenses.

3. License restrictions

Unless permitted by applicable law or an applicable component license, you must not:

• Copy, resell, rent, sublicense, or redistribute the app without permission.
• Modify the software, extract its source code, reverse engineer it, or create derivative software.
• Remove ownership notices or use our branding to imply an endorsement.
• Bypass authentication, payment requirements, safety controls, or technical limits.
• Interfere with the service, introduce malicious code, or access accounts without authorization.

These software restrictions do not take ownership of your messages or files. Your content rights and the permissions needed to provide the service are explained in the Terms of Service.

4. AI and health boundaries

Softer is an AI companion for conversation and personal reflection, not a human, therapist, medical professional, or emergency service. AI responses can be wrong, incomplete, or inappropriate. They are not a diagnosis, treatment, or professional advice, and no personal or health outcome is guaranteed.

Use your own judgment and seek qualified help when needed. The app does not monitor emergencies or guarantee a human response. If there is an immediate danger, contact local emergency services rather than relying on the app.

5. Purchases and subscriptions

Some features require a paid subscription. Where purchasing is available, review the store purchase screen for the actual price, billing period, included access, and any introductory offer before confirming. Offers and eligibility can vary; this agreement does not promise a free trial or a particular price.

Auto-renewing subscriptions continue and are charged through the store unless cancelled under that store’s terms. If you accept a trial or introductory offer, it converts to the displayed renewal price when the offer ends unless you cancel within the required time. Manage or cancel in the subscription settings of the store account used to buy it.

Uninstalling the app or deleting your Softer account does not cancel a store subscription. Cancel it separately if you do not want future charges. Refunds and cancellation rights are governed by applicable law and the purchasing store’s rules; nothing here removes a mandatory right to a refund or other remedy.

6. Support and availability

Contact us at the address below for app support, questions, or complaints. We are responsible for the maintenance and support we undertake or that applicable law requires. We do not promise a specific response time, continuous availability, or indefinite compatibility with every device or operating system.

An internet connection, an account, or an updated app version may be needed. Features can change or become unavailable, subject to applicable law and your purchase rights. Follow the applicable terms of your network provider and other third-party services when using the app. Personal information is handled as described in our Privacy Policy.

7. Ending the license

You may end your use by stopping use of the app and removing your copies. We may suspend or terminate this license for a material breach, security reasons, or legal requirements, with notice where appropriate and required. On termination, stop using the software; provisions that need to survive, including ownership and applicable liability terms, continue to apply.

Ending this license does not itself delete your account or cancel billing. See our account deletion page for the in-app process and email-request alternative. Manage any subscription separately through the purchasing store.

8. Warranties and your rights

To the extent permitted by law, the app is provided on an “as is” and “as available” basis without additional warranties of accuracy, uninterrupted operation, or suitability for a particular purpose. We do not exclude any warranty or responsibility that cannot legally be excluded.

To the extent permitted by law, we are not responsible for indirect or consequential losses arising from use of the app. Nothing in this agreement limits liability beyond what the law permits or removes mandatory consumer, privacy, or other statutory protections.

The laws of Türkiye govern this agreement without overriding mandatory protections or rights to bring a claim where you live. If a provision cannot be enforced, the remaining provisions continue to the extent permitted by law.

9. Apple App Store terms

For an App Store download governed by this custom license, the following additional terms apply. Where Apple’s Standard EULA instead governs your download, that store license remains applicable.

• Apple is not a party to this agreement. We are responsible for the app and its content; Apple need not provide its maintenance or support.
• Use is limited to Apple-branded devices you own or control under Apple’s Usage Rules. Those rules permit applicable Family Sharing, volume purchasing, and Legacy Contacts access; this license does not restrict those permissions or promise shared subscription access.
• If the app fails an applicable warranty, you may notify Apple for repayment of its purchase price. Subject to law, Apple has no further warranty duties; we bear the remaining resulting claims and losses.
• We handle app-related product liability, regulatory, consumer, and privacy claims. We also investigate, defend, settle, and resolve third-party intellectual property claims about the app or its use.
• You confirm you are not in a US-embargoed or US-designated terrorism-supporting country, or on a US restricted-party list.
• Apple and its subsidiaries are third-party beneficiaries and may enforce this agreement against you upon your acceptance.

10. Google Play terms

For a Google Play download, this license is between you and us, not Google. Google is not responsible for our license obligations. Google Play’s applicable terms also apply, and its Developer Distribution Agreement takes precedence over conflicting terms of this EULA. Nothing here restricts rights granted under that agreement, including permitted use or sharing. Purchases, subscription management, and refund requests remain subject to the relevant Google Play rules and applicable law.

11. Changes and contact

We may revise this agreement as the app changes. The effective date appears above; we will communicate material changes when the law requires it. If you do not agree to a revision, stop using the app and contact us about your account or any applicable purchase rights.