Terms of Service

1. Your agreement with Softer

These terms govern your use of the Softer mobile app and website, operated by Hasret Özkan, based in Türkiye. By using Softer, you agree to these terms. If you do not agree, do not use the service.

You must be at least 18 years old and legally able to enter this agreement. Our Privacy Policy explains how personal information is handled when you use Softer.

2. What the service provides

Softer is an AI companion for everyday conversation and personal reflection. Features may include text and voice conversations, saved history, attachments, preferences, and remembered context. Access depends on your device, connection, app version, and feature availability.

Subject to these terms, you may use the app and website for your own lawful, personal purposes. This permission does not transfer ownership of the software, brand, or other materials provided by Softer. Our End User License Agreement explains the mobile software license and platform-specific terms.

3. AI limitations and health boundaries

You are interacting with AI, not a human. Responses are generated automatically and may be inaccurate, incomplete, inappropriate, or inconsistent. Softer can misunderstand your situation and does not independently verify what you tell it.

Softer is not a therapist, health professional, medical device, or emergency service. It does not diagnose, treat, or prevent a condition, and its responses are not medical, psychological, legal, or other professional advice. Do not use it as the basis for important decisions without appropriate independent judgment and professional guidance.

Softer does not provide emergency monitoring or a guaranteed human response. If you or someone else is in immediate danger, contact local emergency services. Do not delay seeking professional care because of something Softer says.

4. Your account and responsibilities

Provide accurate information when creating and managing your account. Keep your device and sign-in credentials secure, and use only accounts you are authorized to access. You are responsible for your use of the service and for promptly reporting suspected unauthorized access.

An internet connection and a compatible device may be required. Your network provider’s charges and the terms of your operating system, app store, and sign-in provider may apply separately.

5. Your content and permissions

You retain the rights you have in the messages, audio, and files you provide. You give us permission to process, transmit, and store that content as needed to provide the features you use, maintain the service, and handle your requests, as described in the Privacy Policy.

Only share content you have the right to provide. Avoid including other people’s private information without their permission. When you choose AI features, relevant content and context are processed by our AI service provider to produce a response.

AI output may resemble output provided to other users. We do not guarantee that it is unique, correct, or free of third-party rights. Review output before using or sharing it.

6. Acceptable use

You must not use Softer to:

• Break the law, violate another person’s rights, or facilitate abuse, threats, exploitation, or fraud.
• Upload malware, access another person’s account, or collect private information without authorization.
• Bypass authentication, safety measures, rate limits, or other technical restrictions.
• Disrupt the service, probe it without authorization, or use automated access in a way that harms its operation.
• Copy or exploit Softer’s software or branding without permission, except where applicable law gives you that right.
• Misrepresent AI responses as advice from a qualified professional or as communications from a real person.

We may restrict or suspend access when reasonably necessary to address misuse, protect the service or others, or comply with the law.

7. Availability and third-party services

Softer relies on third-party infrastructure, including Firebase and OpenAI. Outages, maintenance, technical limits, or changes to these services may affect availability. We may update, change, or discontinue features, subject to applicable law.

We aim to provide a useful service, but do not promise uninterrupted or error-free access, the preservation of every conversation, or a particular personal outcome. External websites and app stores linked from Softer operate under their own terms.

8. Ending your use and deleting your account

You can stop using Softer at any time. Uninstalling the app does not delete your account or its stored information. To remove your account, use the in-app deletion flow or contact us through the account deletion page.

Account deletion is permanent. Keep any information you need before confirming. The Privacy Policy explains the data removed and the limited records that may remain under legal or provider retention requirements.

We may suspend or end access for a material violation of these terms, legal requirements, security reasons, or discontinuation of the service. Where appropriate and permitted, we will provide notice and a way to contact us about the decision. Terms that need to continue by their nature, including applicable rights and liability provisions, survive the end of your use.

9. Liability and your legal rights

To the extent permitted by law, Softer is provided on an “as is” and “as available” basis, without additional warranties about fitness for a particular purpose, accuracy, or availability. You remain responsible for evaluating responses and deciding how to act on them.

To the extent permitted by law, we are not responsible for indirect or consequential losses resulting from use of, or inability to use, the service. Nothing in these terms excludes or limits liability that cannot lawfully be excluded, or takes away mandatory consumer or data protection rights.

These terms are governed by the laws of Türkiye, without overriding any mandatory protections or rights to bring a claim in your country of residence. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

10. Changes and contact

We may revise these terms as Softer changes. The effective date appears above. Material changes will be communicated where required by law. If you do not accept the revised terms, stop using the service and contact us if you need help deleting your account.